At WB Training LTD, we understand that plans can sometimes change. This Refund Policy explains when refunds are available for training course bookings made through our website.
Booking Confirmation
A booking is confirmed once full payment has been received. By completing your booking, you agree to the terms of this Refund Policy.
Customer Cancellations
If you need to cancel your booking, the following terms apply:
- More than 14 days before the course start date: A full refund will be issued.
- 7 to 14 days before the course start date: A 50% refund will be issued.
- Less than 7 days before the course start date: No refund will be given.
Refunds will be processed using the original payment method.
Course Transfers
If you are unable to attend your booked course, we may be able to transfer your booking to a future available course, subject to availability.
Requests to transfer a booking should be made as early as possible and are at the discretion of WB Training LTD.
Failure to Attend
If you fail to attend your course without prior notice, or arrive too late to participate, no refund or transfer will be offered.
Candidate Requirements
It is the responsibility of each candidate to ensure they:
- Arrive on time.
- Bring valid photo identification.
- Wear suitable safety footwear.
- Meet any course prerequisites stated on the course booking page.
Failure to meet these requirements may result in the candidate being unable to participate, and no refund will be provided.
Course Cancellation by WB Training LTD
If WB Training LTD needs to cancel or postpone a course due to circumstances beyond our control, including instructor illness, severe weather, insufficient course numbers, or other unforeseen events, you will be offered either:
- A full refund, or
- A transfer to the next available course.
WB Training LTD accepts no liability for any additional costs incurred by customers, including travel, accommodation, loss of earnings, or any other consequential expenses.
Failed Assessments
Training fees cover the delivery of the course and assessment only. A refund will not be provided if a candidate does not successfully complete or pass the course.
Refund Processing
Approved refunds will normally be processed within 5–10 working days, depending on your payment provider.
Contact Us
If you have any questions regarding this Refund Policy or wish to request a cancellation, please contact us before your course start date.
WB Training LTD
Email: wbtraining1@hotmail.com
Website: www.wbtraining.co.uk